Topics: The conference is soliciting state-of-the-art research papers in the following areas of interest:Artificial Intelligence in Service ManagementService Innovation and DesignDigital Transformation in Service IndustriesSustainable Service ManagementHuman-Centered Service DesignService Quality and Customer SatisfactionData-Driven ManagementCloud Computing for Service DeliveryServitization of ManufacturingCrisis Management in ServicesE-commerce and Online ServicesE-GovernmentCustomer Relationship Management (CRM)Robotics and Automation in ServicesSupply Chain Management in ServicesEmployee Experience and EngagementService Operations ManagementOmnichannel Service DeliverySocial Media in Service ManagementEthical and Inclusive Service PracticesKnowledge Management in ServicesBlockchain in Service ManagementGig Economy and On-Demand ServicesExperience EconomyVirtual Reality (VR) and Augmented Reality (AR) in ServicesCybersecurity in Service Management